Qualified to degree level in a computing related subject.
Substantial experience in computing or information technology.
ITIL Service Management qualification
Working knowledge on Hardware, Software and Network
Excellent communication, interpersonal and analytical skills are essential.
Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of IT resources.
Customer service attitudes skills
Multi-tasking skills and the ability to organize competing priorities.
Teamwork skills
Communication and interpersonal skills
Preparing and understanding written materials