Looking for a challenge that combines your tech knowledge with top-notch troubleshooting skills? Join our dynamic team as an IT Service Management Officer in Qatar!
Position: IT Service Management Officer
Location: Qatar
Experience: 5 – 7 Years
Why this role is awesome
You’ll be a problem-solving pro, ensuring smooth operation of IT services.
You’ll design and manage SLAs, keeping everyone happy.
You’ll be a master of IT best practices, keeping things running efficiently.
Responsibilities
Design and manage service agreements (SLAs)
Track and improve service quality
Investigate and fix SLA issues
Report on service performance
Manage service life cycles (new and existing)
Manage IT changes
Improve change implementation
Maintain the configuration management database (CMDB)
Analyse data and recommend improvements
Identify and fix process gaps
Ready to take your career to the next level in IT service management? We want to hear from you!
Apply Now
Qualifications and Skills
Bachelor’s degree in Computer Science or similar (bonus points for Electronics & Communication Science!)
 5-7 years of IT service management experience, ideally with diverse clients.
 Proven track record of managing SLAs, Change & Configuration Management.
Strong understanding of ITIL best practices (certification a plus!).
 Excellent communication and teamwork skills to collaborate like a champ.
ITIL Service Manager and PMP Certification.
Proficient in Service Level, Change, Capacity and IT Service Continuity Management Processes.
Job Requirements
 Proficiency in Service Level, Change, Capacity and IT Service Continuity Management Processes
 Proficiency in Service Strategy, Design and Operational Management (preferred)
Excellent analytical and problem-solving skills
 Strong communication and interpersonal skills
Ability to work independently and as part of a team
Ability to manage multiple priorities and deadlines
